Supplier Review

D-ENERGi Business Energy Review 2025

Family-run independent supplier with old-fashioned service values

Our independent review of D-ENERGi — one of the UK's longest-established independent business energy suppliers. Manchester-based and family-run since 2002, they're known for dedicated account managers, calls answered within 3 rings, and competitive pricing with a price match promise.

2002 Established
4.6★ Trustpilot
3 Rings Call Answer
Supplier Profile Partner

Independent Supplier • Family-Run Since 2002

Dual Fuel
Gas + Electricity
4.6★
Trustpilot
23+ Yrs
Established
UK Wind
100% Green Option
Our Quick Take
Personal service that big suppliers can't match

Smart Energy Company works with D-ENERGi as a partner supplier. This is an honest review to help UK businesses make informed decisions. We may earn a commission if you switch through us. Last updated: December 2025

What Sets D-ENERGi Apart?

Manchester-based independent with old-fashioned service values

4.6 Trustpilot

"Excellent" rating from 343 reviews — 80% give 5 stars

📞

3 Rings Answer

Calls answered within 3 rings — no automated phone menus

👨‍👩‍👧‍👦

23+ Years

Family-run since 2002 — one of the UK's longest-established independents

🔥

Dual Fuel

Gas and electricity from one supplier — plus 100% UK Wind on request

Want the full picture? Keep reading below, or skip ahead.

About D-ENERGi

D-ENERGi is one of the UK's longest-established independent business energy suppliers. Founded in 2002 and headquartered in Manchester, they've built a reputation for old-fashioned customer service values — including their promise to answer calls within 3 rings with no automated phone menus.

What makes D-ENERGi different is their family-run approach in a market dominated by faceless corporations. Every business customer gets a dedicated account manager who actually knows your account. Their 4.6-star Trustpilot rating (with 80% 5-star reviews) reflects this personal touch — a rarity in the energy sector.

"D-ENERGi is ideal for SMEs who value picking up the phone and speaking to someone who knows their account — without being transferred through call centres or dealing with automated systems."

Unlike electricity-only suppliers, D-ENERGi offers dual fuel supply — both gas and electricity from one provider. They also offer 100% UK Wind electricity on request for businesses wanting genuine green credentials, though their standard supply uses the national grid mix.

D-ENERGi serves a broad range of sectors including care homes, hospitality, manufacturing, education, and retail. They're particularly strong with multi-site businesses who benefit from consolidated billing and a single point of contact. Their price match promise means they'll beat or match any like-for-like quote.

Company Details

Established 2002
Headquarters Manchester
Ownership Family-Run Independent
Fuel Types Gas & Electricity
Target Market SME / Multi-Site
Company Number 04355938
Visit Official Website

D-ENERGi Products & Tariffs

Straightforward business energy contracts with flexible options — gas and electricity from one independent supplier.

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Price Match Promise

D-ENERGi will beat or match any like-for-like quote from another supplier. Bring your best quote and they'll do their best to improve on it.

SME Focus

Dual fuel supplier — D-ENERGi offers both gas and electricity with straightforward pricing via brokers or direct.

Is D-ENERGi Right for Your Business?

An honest look at who D-ENERGi suits best — and when another supplier might be a better fit.

Good fit if...

  • You're an SME wanting personal service — real people, not automated menus
  • You value speaking to someone who actually knows your account
  • You want dual fuel (gas and electricity) from one supplier
  • You run a care home, hospitality, manufacturing, or retail business
  • You have multiple sites needing consolidated billing
  • You're frustrated with faceless Big Six customer service

Compare alternatives if...

  • You're a very large I&C customer needing Corporate PPAs
  • You prioritise the absolute cheapest rates over service quality
  • You want 100% renewable as standard — D-ENERGi's green is on request
  • You prefer Big Six stability over independent suppliers
  • You need electricity only — D-ENERGi specialises in dual fuel
  • You want fully self-service online account management

Our view: D-ENERGi is excellent for SMEs who value personal service and speaking to real people. If you're a very large corporate or prioritise rock-bottom pricing over service, we can match you with other suppliers.

Green Credentials

D-ENERGi's standard supply is "brown" energy (non-renewable). 100% UK Wind is available on request at point of sale — but you must request this from your account manager via email before signing your contract

Standard Supply

Brown Energy (Default)
Brown Non-Renewable
Dual Fuel

D-ENERGi's standard electricity supply is "brown" energy from nuclear, coal, or natural gas. This is the default unless you specifically request green energy at point of sale.

🌿

100% UK Wind

Request at Point of Sale
100% Renewable
UK Wind

Must be requested via email to your account manager before signing your contract. You'll need to sign a Green Energy Contract — cannot be added after the fact.

D-ENERGi Supply Options

Electricity
Available
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Gas
Available
🌿
100% UK Wind
On Request
📋
Dual Fuel
Available
Option Standard 100% UK Wind
Energy Type Brown Green
Sources Nuclear/Coal/Gas UK Wind Farms
Renewable % Not specified 100%
How to Get Default Email request at sale
Contract Type Standard Green Energy Contract
Gas Available Yes Yes

D-ENERGi's published fuel mix disclosure is from 1st April 2020 to 31st March 2021 — over 4 years old

Standard supply is "brown" energy. 100% UK Wind must be requested at point of sale before signing your contract.

Latest Insights on D-ENERGi

See our latest blogs on D-ENERGi to keep in the know and up to date!

D-energi out of contract rates - april 2025 update what you 'll pay if your contract expires without
by Thomas McGlynn 10 April 2025
D-ENERGi’s April 2025 deemed rates are live. See gas and electricity unit rates, standing charges, and how to avoid paying over the odds on out-of-contract pricing.

Contact D-ENERGi

Calls answered in 3 rings — no automated menus, just real people in Manchester

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Freephone

0800 781 7626

Business customers

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Email

info@d-energi.com

General enquiries

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Website

d-energi.com

Account & billing portal

🕘 Monday – Friday, 8am – 5:30pm(excluding bank holidays)
Weekly Energy Market Recaps

Weekly Energy Market Recaps

Stay on top of weekly market trends

Get a comprehensive 5–7 day breakdown of UK gas and electricity market movements, price trends, and what it means for your renewal strategy. Updated every Friday with forward contract analysis and expert forecasting.

A woman is pointing at a lightning bolt on a purple background.
by Thomas McGlynn 13 February 2026
Get the latest UK gas and electricity wholesale prices. Updated daily with power market insights, price trends, and tips to help your business stay ahead.
Weekly energy market recap: gas at 76.58 p/therm (-0.2%) and power at £72.75/MWh (+9.9%). Man pointing at a laptop.
by Thomas McGlynn 9 February 2026
UK gas and power prices fell around 9% in early February 2026 as weather fears eased. See what moved the market and what to watch next.
by Thomas McGlynn 2 February 2026
UK gas and power prices rose sharply in late January 2026 as colder weather returned. See what moved the market and when to lock in energy rates.
Show More

What Customers Say About D-ENERGi

4.5 out of 5 — Excellent Based on 320+ reviews 85% rated Excellent

Why customers love D-ENERGi: Reviews consistently praise their dedicated account managers, competitive pricing, and the ability to speak directly to someone who knows your account. As an independent, family-run supplier, they focus on building long-term relationships rather than volume sales.

Our Verdict

Smart Energy Partner 4.5★ Trustpilot Dual Fuel SME Specialist

Old-fashioned service values with modern competitive pricing — a genuine alternative to the Big Six

D-ENERGi delivers what many larger suppliers have forgotten: real people who answer phones, know your account, and genuinely care about keeping your business. Since 2002, this family-run Manchester supplier has built an exceptional reputation — 4.5 stars on Trustpilot with 85% rating them excellent. Their 3-ring call answer policy and dedicated account managers mean you're never stuck in automated phone menus or explaining your situation to a new person. They offer dual fuel (gas and electricity), price matching, and 100% UK Wind on request. The trade-off? Their standard supply is "brown" energy — you must request green at point of sale — and their published fuel mix data is over 4 years old. They're SME-focused, so very large I&C customers may find better options elsewhere. For businesses wanting relationship-led service with competitive rates, D-ENERGi consistently delivers.

✓ Strengths

  • 4.5★ Trustpilot — 85% rate Excellent
  • Calls answered in 3 rings, no automated menus
  • Dedicated account manager who knows you
  • Dual fuel — gas and electricity together
  • Family-run since 2002 (22+ years)
  • Price matching available
  • 100% UK Wind electricity on request

✗ Limitations

  • Standard supply is "brown" (non-renewable)
  • Green energy must be requested at point of sale
  • Fuel mix disclosure data is 4+ years old
  • SME focus — may not suit very large I&C
  • Less brand recognition than Big Six

Best For

SMEs who value personal service and want to speak to someone who actually knows their account. Ideal for care homes, hospitality, retail, education, and manufacturing businesses who've grown tired of call centres and faceless suppliers. Perfect for businesses wanting dual fuel simplicity with competitive rates, and those who'd rather build a relationship with their supplier than chase the absolute lowest price.

Frequently Asked Questions

Common questions about D-ENERGi

D-ENERGi is an independent, family-run business energy supplier based in Manchester. Established in 2002, they've been serving UK businesses for over 22 years — making them one of the longest-established independent suppliers in the market. They're Ofgem-registered and focus exclusively on business-to-business gas and electricity supply. D-ENERGi is a trading name of UK Healthcare Corporation Ltd, with a strong presence in sectors like care homes, hospitality, retail, education, and manufacturing.

Yes. D-ENERGi is a dual fuel supplier offering both business gas and electricity contracts. This means you can consolidate both fuels with one supplier, simplifying your energy management with a single point of contact, one account manager, and coordinated billing. Many businesses prefer this approach for administrative convenience, though we always compare dual fuel against separate suppliers to ensure you're getting the best overall rates.

D-ENERGi's standard electricity supply is "brown" energy — meaning it comes from non-renewable sources like nuclear, coal, and natural gas. However, they offer 100% UK Wind electricity on request. Important: you must request this green option via email to your account manager at point of sale, before signing your contract. You'll need to sign a specific Green Energy Contract. Their published fuel mix disclosure is from April 2020 to March 2021, which is over 4 years old — if you need current data, contact their customer services team directly.

D-ENERGi's biggest differentiator is their old-fashioned approach to customer service. They answer calls within 3 rings, have no automated phone menus, and assign dedicated account managers who actually know your business. Their Trustpilot reviews consistently mention staff by name — Kendall, Faline, Hena, Richard, Bethany — which reflects genuine relationship-building rather than anonymous call centre support. This personal approach means you're never explaining your situation to a new person or navigating frustrating IVR systems.

Yes. D-ENERGi has a price matching team who won't just match your current energy quote — they'll strive to beat it. If you've received a competitive quote from another supplier, D-ENERGi will review it and try to offer better rates. This is particularly useful for existing customers approaching renewal who've shopped around and want to stay with D-ENERGi but need them to sharpen their pricing. Contact your account manager with any competing quotes.

D-ENERGi serves a wide range of SME and mid-market businesses across the UK. They have particular strength in care homes and nursing homes (their parent company is UK Healthcare Corporation Ltd), hospitality (hotels, restaurants, pubs), retail, education, and manufacturing. They work with businesses of various sizes, from single-site operations to multi-site portfolios. Very large I&C customers (industrial and commercial with extremely high consumption) may find more specialised suppliers better suited to their needs.

Yes. D-ENERGi has a dedicated rebates team for VAT and Climate Change Levy (CCL) exemptions. Not all organisations are liable to pay VAT and CCL on their gas and electricity supply — this includes care homes, charities, and certain other qualifying businesses. If you believe you've been overcharged, D-ENERGi's rebates team can review your situation and potentially recover overpayments. This is particularly relevant for care homes given D-ENERGi's heritage in the healthcare sector.

Request a quote through Smart Energy and we'll include D-ENERGi in your comparison alongside 28+ other UK suppliers. We'll need your current bill or supply details (MPAN for electricity, MPRN for gas), annual consumption, and contract end date. D-ENERGi provides bespoke pricing rather than instant online quotes, so we benchmark their rates against the whole market to ensure competitiveness. If you want 100% UK Wind electricity, let us know upfront so we can request this at point of sale.

Compare D-ENERGi & 28+ Suppliers

See how D-ENERGi's rates compare for your business. We'll benchmark their pricing against the market — no obligation, no pressure.

4.5★ Trustpilot — Calls Answered in 3 Rings

Why get quotes through us?

D-ENERGi vs Market Comparison

We'll show you exactly how D-ENERGi compares on price against 28+ other UK suppliers for your usage profile.

Dual Fuel Simplicity

D-ENERGi offers both gas and electricity — one supplier, one account manager, one bill. We'll compare dual fuel vs separate suppliers.

Personal Service Guaranteed

D-ENERGi's dedicated account managers and 3-ring call answer policy means you'll always speak to someone who knows your account.

100% UK Wind Available

Need green energy? Let us know and we'll request D-ENERGi's 100% UK Wind tariff at point of sale — it must be arranged upfront.

100% 5-Star

11+ years helping UK businesses. See our reviews →

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