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Get QuoteD-ENERGi Business Energy Review 2025
Family-run independent supplier with old-fashioned service values
Our independent review of D-ENERGi — one of the UK's longest-established independent business energy suppliers. Manchester-based and family-run since 2002, they're known for dedicated account managers, calls answered within 3 rings, and competitive pricing with a price match promise.
Independent Supplier • Family-Run Since 2002
Smart Energy Company works with D-ENERGi as a partner supplier. This is an honest review to help UK businesses make informed decisions. We may earn a commission if you switch through us. Last updated: December 2025
What Sets D-ENERGi Apart?
Manchester-based independent with old-fashioned service values
4.6 Trustpilot
"Excellent" rating from 343 reviews — 80% give 5 stars
3 Rings Answer
Calls answered within 3 rings — no automated phone menus
23+ Years
Family-run since 2002 — one of the UK's longest-established independents
Dual Fuel
Gas and electricity from one supplier — plus 100% UK Wind on request
Want the full picture? Keep reading below, or skip ahead.
About D-ENERGi
D-ENERGi is one of the UK's longest-established independent business energy suppliers. Founded in 2002 and headquartered in Manchester, they've built a reputation for old-fashioned customer service values — including their promise to answer calls within 3 rings with no automated phone menus.
What makes D-ENERGi different is their family-run approach in a market dominated by faceless corporations. Every business customer gets a dedicated account manager who actually knows your account. Their 4.6-star Trustpilot rating (with 80% 5-star reviews) reflects this personal touch — a rarity in the energy sector.
"D-ENERGi is ideal for SMEs who value picking up the phone and speaking to someone who knows their account — without being transferred through call centres or dealing with automated systems."
Unlike electricity-only suppliers, D-ENERGi offers dual fuel supply — both gas and electricity from one provider. They also offer 100% UK Wind electricity on request for businesses wanting genuine green credentials, though their standard supply uses the national grid mix.
D-ENERGi serves a broad range of sectors including care homes, hospitality, manufacturing, education, and retail. They're particularly strong with multi-site businesses who benefit from consolidated billing and a single point of contact. Their price match promise means they'll beat or match any like-for-like quote.
Company Details
D-ENERGi Products & Tariffs
Straightforward business energy contracts with flexible options — gas and electricity from one independent supplier.
Fixed Price
Budget CertaintyLock in your gas and electricity rates for the full contract term. Perfect for businesses wanting complete budget certainty without worrying about market fluctuations.
- Fixed unit rates for 1-3 years
- No exposure to market volatility
- Dual fuel available (gas + elec)
Flexible Pricing
Market TrackingRates that track wholesale energy markets. Suited to businesses comfortable with some price variability in exchange for potential savings when markets fall.
- Pass-through wholesale pricing
- Potential savings in falling markets
- Dedicated account manager support
100% UK Wind
Green OptionElectricity sourced from 100% UK wind farms, available on request. REGO-backed renewable power for businesses wanting verified green credentials for ESG reporting.
- 100% UK wind generation
- REGO-certified renewable power
- Supports Scope 2 reporting
Dual Fuel
Gas + ElectricityGet both gas and electricity from D-ENERGi with consolidated billing and a single account manager. Simplifies admin and gives you one point of contact for everything.
- Gas and electricity combined
- Single consolidated invoice
- One dedicated account manager
Multi-Site
Portfolio ManagementConsolidated billing and management across all your sites. One contract, one invoice, one account manager — regardless of how many meters you have.
- All sites on one contract
- Consolidated monthly billing
- Simplified portfolio management
Price Match Promise
D-ENERGi will beat or match any like-for-like quote from another supplier. Bring your best quote and they'll do their best to improve on it.
Dual fuel supplier — D-ENERGi offers both gas and electricity with straightforward pricing via brokers or direct.
Is D-ENERGi Right for Your Business?
An honest look at who D-ENERGi suits best — and when another supplier might be a better fit.
Good fit if...
- You're an SME wanting personal service — real people, not automated menus
- You value speaking to someone who actually knows your account
- You want dual fuel (gas and electricity) from one supplier
- You run a care home, hospitality, manufacturing, or retail business
- You have multiple sites needing consolidated billing
- You're frustrated with faceless Big Six customer service
Compare alternatives if...
- You're a very large I&C customer needing Corporate PPAs
- You prioritise the absolute cheapest rates over service quality
- You want 100% renewable as standard — D-ENERGi's green is on request
- You prefer Big Six stability over independent suppliers
- You need electricity only — D-ENERGi specialises in dual fuel
- You want fully self-service online account management
Our view: D-ENERGi is excellent for SMEs who value personal service and speaking to real people. If you're a very large corporate or prioritise rock-bottom pricing over service, we can match you with other suppliers.
Green Credentials
D-ENERGi's standard supply is "brown" energy (non-renewable). 100% UK Wind is available on request at point of sale — but you must request this from your account manager via email before signing your contract
Standard Supply
Brown Energy (Default)D-ENERGi's standard electricity supply is "brown" energy from nuclear, coal, or natural gas. This is the default unless you specifically request green energy at point of sale.
100% UK Wind
Request at Point of SaleMust be requested via email to your account manager before signing your contract. You'll need to sign a Green Energy Contract — cannot be added after the fact.
D-ENERGi Supply Options
| Option | Standard | 100% UK Wind |
|---|---|---|
| Energy Type | Brown | Green |
| Sources | Nuclear/Coal/Gas | UK Wind Farms |
| Renewable % | Not specified | 100% |
| How to Get | Default | Email request at sale |
| Contract Type | Standard | Green Energy Contract |
| Gas Available | Yes | Yes |
D-ENERGi's published fuel mix disclosure is from 1st April 2020 to 31st March 2021 — over 4 years old
Standard supply is "brown" energy. 100% UK Wind must be requested at point of sale before signing your contract.
Latest Insights on D-ENERGi
See our latest blogs on D-ENERGi to keep in the know and up to date!
Contact D-ENERGi
Calls answered in 3 rings — no automated menus, just real people in Manchester
Weekly Energy Market Recaps
Stay on top of weekly market trends
Get a comprehensive 5–7 day breakdown of UK gas and electricity market movements, price trends, and what it means for your renewal strategy. Updated every Friday with forward contract analysis and expert forecasting.
What Customers Say About D-ENERGi
"D-Energi have been providing my company with great prices and excellent ongoing support for several years. Far better in my experience than we've ever got from more well-known suppliers in the sector. I have no hesitation in recommending them."
— Verified Customer"I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve. I don't think I've ever waited longer than 24 hours for her to reply!"
— Verified Customer"We have been a customer of D-energi for a number of years now. Price is always a top consideration but customer service comes a close second. The prices received have always been competitive and normally the best value."
— Verified Customer"It is so refreshing to be able to phone a number and get straight through to the person who deals with my account. My accounts are looked after by Hena Ahmed and she is always friendly, very patient, and I feel always gets me very competitive prices."
— Michael D."Always competitive pricing, react quickly to drops in the market and a direct point of contact to ensure any questions answered very quickly. Our account manager Faline always goes above and beyond, and is flexible around pricing structure."
— TPI Partner"Great Company to deal with, very efficient and extremely quick to respond. The account Manager Bethany is really good to deal with, a credit to your company. We will continue to deal with D-Energi and I would highly recommend them to anyone."
— GeorgeWhy customers love D-ENERGi: Reviews consistently praise their dedicated account managers, competitive pricing, and the ability to speak directly to someone who knows your account. As an independent, family-run supplier, they focus on building long-term relationships rather than volume sales.
Our Verdict
Old-fashioned service values with modern competitive pricing — a genuine alternative to the Big Six
D-ENERGi delivers what many larger suppliers have forgotten: real people who answer phones, know your account, and genuinely care about keeping your business. Since 2002, this family-run Manchester supplier has built an exceptional reputation — 4.5 stars on Trustpilot with 85% rating them excellent. Their 3-ring call answer policy and dedicated account managers mean you're never stuck in automated phone menus or explaining your situation to a new person. They offer dual fuel (gas and electricity), price matching, and 100% UK Wind on request. The trade-off? Their standard supply is "brown" energy — you must request green at point of sale — and their published fuel mix data is over 4 years old. They're SME-focused, so very large I&C customers may find better options elsewhere. For businesses wanting relationship-led service with competitive rates, D-ENERGi consistently delivers.
✓ Strengths
- 4.5★ Trustpilot — 85% rate Excellent
- Calls answered in 3 rings, no automated menus
- Dedicated account manager who knows you
- Dual fuel — gas and electricity together
- Family-run since 2002 (22+ years)
- Price matching available
- 100% UK Wind electricity on request
✗ Limitations
- Standard supply is "brown" (non-renewable)
- Green energy must be requested at point of sale
- Fuel mix disclosure data is 4+ years old
- SME focus — may not suit very large I&C
- Less brand recognition than Big Six
Best For
SMEs who value personal service and want to speak to someone who actually knows their account. Ideal for care homes, hospitality, retail, education, and manufacturing businesses who've grown tired of call centres and faceless suppliers. Perfect for businesses wanting dual fuel simplicity with competitive rates, and those who'd rather build a relationship with their supplier than chase the absolute lowest price.
Frequently Asked Questions
Common questions about D-ENERGi
D-ENERGi is an independent, family-run business energy supplier based in Manchester. Established in 2002, they've been serving UK businesses for over 22 years — making them one of the longest-established independent suppliers in the market. They're Ofgem-registered and focus exclusively on business-to-business gas and electricity supply. D-ENERGi is a trading name of UK Healthcare Corporation Ltd, with a strong presence in sectors like care homes, hospitality, retail, education, and manufacturing.
Yes. D-ENERGi is a dual fuel supplier offering both business gas and electricity contracts. This means you can consolidate both fuels with one supplier, simplifying your energy management with a single point of contact, one account manager, and coordinated billing. Many businesses prefer this approach for administrative convenience, though we always compare dual fuel against separate suppliers to ensure you're getting the best overall rates.
D-ENERGi's standard electricity supply is "brown" energy — meaning it comes from non-renewable sources like nuclear, coal, and natural gas. However, they offer 100% UK Wind electricity on request. Important: you must request this green option via email to your account manager at point of sale, before signing your contract. You'll need to sign a specific Green Energy Contract. Their published fuel mix disclosure is from April 2020 to March 2021, which is over 4 years old — if you need current data, contact their customer services team directly.
D-ENERGi's biggest differentiator is their old-fashioned approach to customer service. They answer calls within 3 rings, have no automated phone menus, and assign dedicated account managers who actually know your business. Their Trustpilot reviews consistently mention staff by name — Kendall, Faline, Hena, Richard, Bethany — which reflects genuine relationship-building rather than anonymous call centre support. This personal approach means you're never explaining your situation to a new person or navigating frustrating IVR systems.
Yes. D-ENERGi has a price matching team who won't just match your current energy quote — they'll strive to beat it. If you've received a competitive quote from another supplier, D-ENERGi will review it and try to offer better rates. This is particularly useful for existing customers approaching renewal who've shopped around and want to stay with D-ENERGi but need them to sharpen their pricing. Contact your account manager with any competing quotes.
D-ENERGi serves a wide range of SME and mid-market businesses across the UK. They have particular strength in care homes and nursing homes (their parent company is UK Healthcare Corporation Ltd), hospitality (hotels, restaurants, pubs), retail, education, and manufacturing. They work with businesses of various sizes, from single-site operations to multi-site portfolios. Very large I&C customers (industrial and commercial with extremely high consumption) may find more specialised suppliers better suited to their needs.
Yes. D-ENERGi has a dedicated rebates team for VAT and Climate Change Levy (CCL) exemptions. Not all organisations are liable to pay VAT and CCL on their gas and electricity supply — this includes care homes, charities, and certain other qualifying businesses. If you believe you've been overcharged, D-ENERGi's rebates team can review your situation and potentially recover overpayments. This is particularly relevant for care homes given D-ENERGi's heritage in the healthcare sector.
Request a quote through Smart Energy and we'll include D-ENERGi in your comparison alongside 28+ other UK suppliers. We'll need your current bill or supply details (MPAN for electricity, MPRN for gas), annual consumption, and contract end date. D-ENERGi provides bespoke pricing rather than instant online quotes, so we benchmark their rates against the whole market to ensure competitiveness. If you want 100% UK Wind electricity, let us know upfront so we can request this at point of sale.
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D-ENERGi vs Market Comparison
We'll show you exactly how D-ENERGi compares on price against 28+ other UK suppliers for your usage profile.
Dual Fuel Simplicity
D-ENERGi offers both gas and electricity — one supplier, one account manager, one bill. We'll compare dual fuel vs separate suppliers.
Personal Service Guaranteed
D-ENERGi's dedicated account managers and 3-ring call answer policy means you'll always speak to someone who knows your account.
100% UK Wind Available
Need green energy? Let us know and we'll request D-ENERGi's 100% UK Wind tariff at point of sale — it must be arranged upfront.
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