Disputing an Energy Bill or Contract? We’re on Your Side.
Mis-sold a contract? Billed incorrectly? Stuck in a dispute with your supplier?
We help UK businesses resolve energy issues — fast, fairly, and with expert support.
Rated 5 Stars on TrustPilot
Common Supplier Disputes We Can Help With
We simplify your energy decisions with clear insights, no pushy sales, and ongoing support — so you stay focused on your business.
Incorrect Meter Readings
We help correct opening/closing reads and prevent you from being overbilled.
Mis-Sold Contracts
If you were signed up without full knowledge or consent, we can step in.
Auto Renewals Without Notice
Locked into a deal without warning? We'll review your options.
Hidden or Excessive Broker Fees
We investigate commissions embedded in your rate — and help dispute unfair uplift.
Out-of-Contract Rates
Charged inflated rates after tenancy change or missed renewal? Let’s challenge it.
Supplier Blocking or Ignoring You
We escalate supplier delays, unresponsiveness or wrongful account holds.
Worried You’re Being Overcharged or Treated Unfairly?
Let’s review your case — no pressure, no pushy sales, just expert help.
How We Help Resolve Energy Disputes — Start to Finish
We’ve helped businesses of all sizes check their energy costs, avoid overpaying, and make smarter energy decisions — all with zero obligation.
You Share What’s Wrong
Upload your bill, contract, or give us a quick summary. We’ll take a look and let you know if it’s worth pursuing — no charge, no pressure.
We Review the Details
We investigate your concern, contact the supplier if needed, and explain your rights. Everything is kept confidential and impartial.
We Advise You on the Best Path
Whether it’s a refund, a correction, or escalation to Ofgem, we guide you step-by-step — and support you through the process.
Still Have Questions? We’re Here to Help.
FAQs
What should I do if my energy bill is wrong?
If your energy bill looks too high or doesn’t match your meter readings, don’t ignore it. Start by checking your usage, meter readings, and tariff. If it still looks off, we can help review it and raise a formal dispute with your supplier if needed.
Can I dispute an energy contract I didn’t agree to?
Yes — if you’ve been signed up without consent or misled during the sales process, you may have grounds to challenge it. This includes cases of verbal mis-selling or missing contract paperwork. We’ll help you assess your rights and next steps.
What if my supplier used estimated readings?
Estimated bills can lead to overpayments or underpayments. If you’ve received estimated readings and believe they’re wrong, we can help you submit accurate data and ensure your account is corrected.
I’ve been billed for energy I didn’t use — what now?
This often happens when tenants move in or out and accounts aren't updated. We can support you with a Change of Tenancy (COT) process and ensure you're only billed for the period you're responsible for.
Can you help with backbilling issues?
Absolutely. If your supplier has billed you for energy used over 12 months ago, you might not be liable under Ofgem’s backbilling rules. We’ll check if these rules apply and challenge the charges for you.
What is the Ofgem energy complaints process?
Ofgem doesn’t resolve individual disputes but oversees the complaints process. If your issue isn’t resolved within 8 weeks, you may be able to escalate it to the Energy Ombudsman. We’ll guide you through the steps if it gets to that point.
How long does it take to resolve an energy dispute?
It depends on the complexity and your supplier’s responsiveness. Some disputes are resolved in a few days, others can take several weeks. We’ll keep you updated throughout and work to speed things up wherever possible.
Is there a cost for using your dispute support?
No — our initial dispute review is completely free. If the issue needs further action or legal support, we’ll let you know upfront and advise the best course of action.
Will raising a dispute affect my energy supply?
No, raising a dispute or complaint will not affect your supply. Your energy won’t be cut off just because you challenge a bill or contract.
What information do I need to provide to start a dispute?
To get started, it helps to have your latest bill, meter readings, contract (if applicable), and a brief description of what’s gone wrong. But don’t worry — even if you’re not sure, we’ll guide you through what’s needed.
Still have a question?
Speak to us today
