Change of Tenancy Service for Business Moving In & Out
Moving Premises Energy Specialists
Relocating your business? Our change of tenancy service handles the complete energy switch — from notifying your supplier to managing final meter readings and securing a new contract. We ensure smooth handovers, accurate billing, and fast processing. Move in or out with confidence.
Why Change of Tenancy Matters
What happens when it's not handled properly
Continued Billing After Moving
You remain liable for energy costs even after moving out — the supplier keeps billing until officially notified.
Billing Disputes & Errors
Missing meter readings lead to inaccurate final bills and disputes that take months to resolve.
Time-Consuming Admin Work
Chasing suppliers, gathering documents, and managing communications takes hours away from your business.
Locked Into Higher Rates
Delays mean you're stuck on expensive out-of-contract rates while your energy costs climb weekly.
A single missed deadline or incorrect meter reading can cost your business thousands. That's why professional handling matters. We manage every detail so you avoid costly mistakes.
Here's What We Do Differently
We take the complexity out of change of tenancy. From supplier notification to final billing, we handle every step — so you can focus on running your business, not chasing paperwork.
Why Choose Smart Energy for Your Change of Tenancy
Expert handling. Professional coordination. Peace of mind.
Complete Supplier Management
We notify your supplier, coordinate all communications, and ensure every deadline is met. You don't chase anyone.
Accurate Meter Readings
We coordinate final and initial readings to ensure billing accuracy and prevent costly disputes.
Faster Processing
Experience counts. We know exactly what suppliers need and deliver documentation quickly to keep things moving.
Expert Guidance
Questions about the process? We explain everything clearly and support you through every step.
We Manage the Complexity So You Don't Have To
With 11+ years handling energy transitions, we've processed hundreds of change of tenancy cases. Your move is our expertise. From notification to final billing, we handle every detail so your business stays focused on growth, not paperwork.
How Our Change of Tenancy Process Works
Simple steps from moving day to first bill
Complete Your Details
Tell us your move date, current supplier, meter details, and new business address. We'll handle the rest — no jargon, just straightforward information.
We Notify Your Supplier
We contact your current supplier with your change of tenancy notice, providing all required information and managing communications so you don't have to.
Manage Meter Readings
We coordinate final meter readings for the outgoing tenant and initial readings for the incoming tenant, ensuring accurate billing and no disputes.
Contract & Billing Sorted
Your account closes (or opens) on the correct date. You receive accurate final bills and can secure a new contract to avoid higher out-of-contract rates.
Frequently Asked Questions
Everything you need to know about change of tenancy
The process typically takes between 1 to 4 weeks once all required information is provided. Some suppliers may complete it faster. Delays usually happen if tenancy evidence or final meter readings are missing — that's why we help you get everything documented from the start.
You'll typically need:
- Business name and contact details
- Full site address (including postcode)
- Move-in or move-out date
- Meter readings (opening or closing)
- Meter serial numbers (if available)
- Landlord or agent details (if applicable)
- Evidence of tenancy (e.g., lease agreement or solicitor's letter)
We guide you through collecting everything to avoid delays.
We work with the majority of UK suppliers and can assist with most change of tenancy cases. While we don't work with every supplier, we have experience handling COT for 28+ major suppliers. If there's a supplier we don't directly work with, we'll discuss options to get your move handled smoothly.
If your supplier discovers you're the tenant, they will backbill you on "Deemed Rates" from the day you became responsible for the lease. Deemed rates are significantly higher than standard contracted rates — potentially costing your business thousands. This is why completing the change of tenancy quickly is critical.
Yes! The change of tenancy needs to be actioned with your current supplier first — otherwise they'll block the switch. However, we can fix rates with a new supplier at the point of processing your COT for a future start date. Once the change of tenancy is complete, we ask the new supplier to apply the contract the very next day. This way you avoid being stuck on high out-of-contract rates.
Evidence is key to avoiding disputes. We recommend taking clear pictures of your meter readings on your move-out date. Keep these as proof of your consumption. If a dispute does arise, we can assist in resolving it with your supplier — presenting documented evidence typically settles the issue quickly.
Absolutely. For your own security, you don't want to pay for someone else's energy usage. Meter readings create a clear record of what you consumed, protecting you from backbilling and overpayment. They're your proof of responsibility — both when leaving and entering premises.
Yes, we handle both. Whether you're moving in or moving out, our process is tailored to your situation. Our form flows based on the option you select, so we gather exactly the information needed for your specific move.
We don't charge for change of tenancy services. We receive a commission on new energy contracts, which is transparent and declared on all quotes and contracts. This commission is typically lower than if you went directly to suppliers — so you save money compared to contacting them directly.
Still have questions?
Get in touch with our team and we'll answer anything about your specific situation.
Contact UsReady to Get Started?
Tell us about your move, and we'll handle the rest. The more information you provide now, the faster we can process your change of tenancy.
Next Steps
Have Other Questions?
If you need to discuss your specific situation or have queries beyond change of tenancy, our expert team is here to help.
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