Is Ruby Energy

(Formerly BES Utilities)

Right for Your Business?

Explore the pros, cons, and key insights into Ruby Energy’s business services — find out if they align with your needs before you commit.

Smart Meters Available

Flexible Contracts

40,000+ Businesses

Who is Ruby Energy?

Ruby Energy, previously known as BES Utilities, provides business energy solutions across the UK. While we do not partner with them, we provide unbiased insights into their services to help you make an informed decision.

We're independent - not affiliated with Ruby Energy

Founded

Headquarters

Services

Metering

2002

Fleetwood, UK

Business Gas & Electricity

Smart meters optional

Pros

✅ Flexible contract options — fixed and variable terms available


 ✅ Renewable options — green plans for sustainability goals.


✅ Online account management — view usage and billing 24/7.



✅ Established provider — serving 40,000+ business customers.

Cons

❌ Regulatory history — past Ofgem fines around sales/contract handling.
❌ Service complaints — reviews cite billing disputes & slow resolution.
❌ Contract complexity — some confusion reported around renewals/rollovers.

❌ Reputation concerns — enforcement actions have affected trust.

Cons reflect common themes from verified Trustpilot reviews.

Looking Beyond Ruby Energy?

Get tailored quotes from 28+ trusted UK suppliers. While we don’t work directly with Ruby Energy, we’ll help you find the best available deals for your meter type, usage, and region.

Who We Are

We’re an independent business energy consultancy. Our job is to help you secure the right contract on fair terms, with market-led advice and no pushy sales.

Established Experts

Years of market experience

Cost Savings

We help cut your energy costs

Client-Focused

Support tailored to your needs

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100% 5 Star Reviews on TrustPilot

Latest Insights on Ruby Energy

See our latest blogs on Ruby Energy (formerly BES Utilities) to keep in the know and up to date!

Anxious person looking at a bill with an up arrow, highlighting Ruby Energy's August 2025

Ruby Energy (Formerly BES Utilities) Out-of-Contract Rates: What You Need to Know

by Thomas McGlynn • 1 September 2025
Discover Ruby Energy’s high Default Contract prices and learn how to secure lower, in-contract rates with The Smart Energy Company.
A scam alert sign next to a warning sign about energy broker scams.

Energy Broker Scams: How Businesses Are Trapped in Unfair Contracts

by Thomas McGlynn • 26 February 2025
Avoid energy broker scams! Learn how misleading verbal contracts and auto-renewals are trapping businesses in bad deals.
Bes utilities transitions to ruby energy what this means for your business

BES Utilities Rebrands as Ruby Energy: What Current and Future Customers Need to Know

by Thomas McGlynn • 16 August 2024
BES Utilities rebrands as Ruby Energy—what does this mean for your business? Discover the key changes and potential impacts

Ruby Energy Fuel Mix (vs UK Average)

Indicative breakdown of electricity sources from 1st April 2023 to 31st March 2024. Always check your latest supplier fuel mix disclosure for precise figures.

Source

Coal

Natural Gas

Nuclear

Renewables

Other

Ruby Energy

13%

63%

10%

8%

6%

UK Average

6.3%

35%

12.7%

43.2%

2.8%

What it means

Ruby Energy’s fuel mix is dominated by natural gas (63%) and coal (13%), both well above the UK average. With just 8% from renewables versus 43% nationally, their energy is far less green than most suppliers — something to weigh up if sustainability matters to your business.

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Frequently Asked Questions About Ruby Energy for Businesses

Here are answers to some of the most commonly asked questions about British Gas as your business energy supplier.

  • Who are Ruby Energy (formerly BES Utilities)?

    Ruby Energy, previously known as BES Utilities, supplies gas and electricity to UK businesses. They serve over 40,000 clients with options for smart meters, renewable tariffs, and online account management.

  • Is Ruby Energy a trusted supplier?

    Ruby Energy has faced regulatory action in the past, including Ofgem fines for mis-selling and contract issues. While they are an established supplier, businesses should carefully review contract terms.

  • Does Ruby Energy provide renewable energy options?

    Yes, Ruby Energy offers green energy tariffs. However, their overall fuel mix is still more reliant on fossil fuels than the UK average.

  • What types of contracts does Ruby Energy offer?

    Ruby Energy provides flexible and fixed-price contracts, catering to both SMEs and larger businesses.

  • Are there any concerns with Ruby Energy’s service?

    Publicly available reviews highlight billing disputes and customer service issues, so it’s worth checking terms carefully before signing.

  • Do Ruby Energy supply both gas and electricity?

    Yes — they provide both business gas and electricity services across the UK.

  • Can I manage my Ruby Energy account online?

    Yes, Ruby Energy offers an online portal to manage usage, billing, and payments 24/7.

  • What should I know about Ruby Energy’s reputation?

    While they are a long-standing supplier, previous Ofgem fines and customer complaints mean some businesses may prefer to compare alternative suppliers.

  • Does Ruby Energy install smart meters?

    Yes, smart meters are available to eligible businesses.

  • Can I get quotes from Ruby Energy through Smart Energy Company?

    No — we are not a direct partner with Ruby Energy. However, we can compare 28+ vetted UK suppliers to help you find the most competitive deals for your business.

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