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Ofgem Investigates BES Utilities: Compliance with Non-Domestic Standards

Updated: Apr 4

man with magnifying glass to suggest BES under investigation


Ofgem has once again turned its regulatory gaze towards BES Utilities, a move that resonates throughout the non-domestic energy sector. Amidst a backdrop of previous legal challenges, including a fraud case involving the company's owner, the new investigation, initiated on 26th September 2023, suggests a deeper compliance issue.

From Previous Penalties to Present Probes

After a history of regulatory interactions dating back to 2015, BES faces fresh scrutiny. Ofgem's current investigation into potential violations of Standard Licence Condition 7.3 is set against a stark reminder of the company's past breaches, underlining a persistent pursuit for market fairness.

The Investigation Unpacked

The inquiry into BES Utilities seeks to ensure adherence to regulations guarding against unfair 'deemed contract' terms. While not an outright indictment, it's a clear signal that vigilance is paramount. With Ofgem's stringent regulatory framework, consequences for non-compliance could be severe.

In addition to the regulatory scrutiny, BES Utilities faces challenges with legal ramifications at the executive level. Recent developments saw the jailing of their Managing Director for fraudulent practices related to energy contracts. This event has amplified concerns and underscores the importance of thorough contract reviews for current customers.

For detailed insights into these events, you can read more about the case on our blog post about the BES Utilities owner's legal issues.

The Broader Market Implications

This probe occurs amidst a wider review by Ofgem, highlighting the regulator's dedication to consumer protection and ethical market conduct. The outcome of such scrutiny could have far-reaching implications, stressing the need for transparency and integrity in energy supply.

Guidance for BES Customers

In these uncertain times, BES customers should review their contracts and billing to ensure fairness and correctness. We offer detailed insights and updates on the energy market, including the latest offerings from various suppliers, on our Supplier Updates Page.

Your Next Steps

Concerned BES customers are encouraged to act. Visit our Business Energy Quotes Page for a free, comprehensive bill review. Ensure you're not overpaying and explore the options that best suit your business needs.



As Ofgem continues its examination, The Smart Energy Company remains committed to providing the latest developments and supporting businesses through these complex times.

Don't navigate this alone; for an unbiased overview and proactive advice, get in touch for a no-obligation energy bill review.


Think You May Have Been Overcharged?

Concerns about your energy bill can be unsettling. If you're questioning the fairness of your charges due to the ongoing Ofgem investigation, you're not alone. The Smart Energy Company offers a free impartial energy audit to help you get to the bottom of your billing concerns. Reach out now for peace of mind.

📞 Call us at 0151 459 3388 for your free energy audit and let's ensure you're getting the fair deal you deserve.

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Have More Questions?

  • Is it possible to change multiple business utilities at the same time?
    Our switching service allows you to switch multiple utilities simultaneously. We have successfully assisted multiple businesses in the UK by helping them save on various services such as energy and water with savings within 2023 already over the £2 Million mark.
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    Switching business utilities involves a straightforward process. Here's a general overview of how it works: Evaluation: Start by assessing your current utility bills and usage patterns. This will give you an idea of your current costs and help identify areas where savings can be made. Comparison: Use a switching service like ours to compare different utility providers in your area. We provide you with quotes from multiple suppliers, allowing you to compare prices, contract terms, and services offered. Selection: Based on the comparison results, choose the utility provider that best meets your needs and budget. Consider factors such as price, customer reviews, contract terms, and any additional services or benefits offered. Contract Negotiation: Once you've chosen a new provider, our team can help negotiate the contract terms and rates on your behalf. Switching Process: The switching service will coordinate the transition with your current supplier and the new provider. This may involve submitting termination notices, arranging meter readings, and scheduling the activation of new services. Enjoy the Savings: After the switch, you'll start receiving services from your new provider, typically at the agreed-upon rates. You will notice savings on your utility bills, providing you with cost advantages for your business. Remember, the exact process may vary depending on the type of utility you are switching, but our switching service aims to simplify the process and assist you at every step.
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    Energy procurement is the process of sourcing, negotiating, and securing energy contracts to meet the specific needs of a business. It involves analysing energy consumption patterns, understanding market trends, and negotiating with suppliers to obtain the best possible rates and contract terms.
  • Why is energy procurement important for my business?
    Energy procurement ensures that your business secures energy contracts that are both cost-effective and aligned with your operational needs. Proper energy procurement can lead to significant cost savings, budget predictability, and reduced risks associated with volatile energy markets.
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    We specialise in analysing your energy consumption, understanding your specific needs, and leveraging our relationships with over 20 suppliers to negotiate the best possible contracts on your behalf. Our team ensures you get optimal rates, flexible terms, and contracts that align with your business goals.
  • How do you ensure I get the best energy rates?
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