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Revolutionising Energy Dispute Resolution for UK Small Businesses: New Government Consultation


In a significant move for over 200,000 small businesses across the United Kingdom, the government has announced a pivotal new consultation. This initiative aims to broaden access to free specialist support for energy disputes, potentially revolutionising how small enterprises handle conflicts with energy suppliers.

Banner for a blog post with the title 'Empowering Small Businesses: Navigate Energy Disputes with Confidence' over an illustration of a handshake above diverse small shopfronts, symbolizing agreement and support in energy resolution for UK businesses.

The Proposal: Expanding Support for Small Enterprises in Energy Dispute Resolution

Historically, support from the Energy Ombudsman has been limited to businesses with up to 10 employees and households. The proposed changes intend to extend this support to a broader spectrum of small businesses. These enterprises frequently encounter disputes over energy bills, issues with energy product or service sales, and numerous customer service challenges.

Survey Insights and Government Response to Energy Dispute Resolution Needs

A recent Ofgem survey showed overwhelming support for the proposal, with 94% of business organisations, consumer groups, and suppliers endorsing the government's initiative. This consensus underscores the urgent need for such measures among small businesses.

In response, the government has initiated a consultation process, inviting insights and opinions until 31st January 2024. This inclusive approach aims to ensure that the needs and challenges of all relevant businesses are thoroughly addressed.

Insight from the Energy Consumers and Affordability Minister

Amanda Solloway, the Energy Consumers and Affordability Minister, highlighted the government's dedication to supporting businesses. She stated, "We aim to ensure they receive adequate support and service when dealing with energy suppliers." The expansion of the Energy Ombudsman's reach is a clear indication of this commitment, offering an additional 200,000 businesses free, impartial advice and a platform for issue resolution without the need for costly legal action.

Conclusion: A Step Towards Fairer Energy Practices

This proposal marks a significant step in supporting small businesses in the UK, often disadvantaged in disputes with larger energy suppliers. By facilitating easier access to redress and specialist support, the government is aiding in individual disputes and promoting fairer energy practices across the industry.

As the consultation progresses, it is essential for small business owners to engage and voice their perspectives, helping to shape a more equitable energy landscape.


For UK business owners and decision-makers, staying informed and involved in this consultation process is vital. We encourage you to share your views with the government and participate in shaping the future of energy dispute resolution. Remember, your voice can make a difference in creating a more supportive business environment.

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Have More Questions?

  • Is it possible to change multiple business utilities at the same time?
    Our switching service allows you to switch multiple utilities simultaneously. We have successfully assisted multiple businesses in the UK by helping them save on various services such as energy and water with savings within 2023 already over the £2 Million mark.
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    Switching business utilities involves a straightforward process. Here's a general overview of how it works: Evaluation: Start by assessing your current utility bills and usage patterns. This will give you an idea of your current costs and help identify areas where savings can be made. Comparison: Use a switching service like ours to compare different utility providers in your area. We provide you with quotes from multiple suppliers, allowing you to compare prices, contract terms, and services offered. Selection: Based on the comparison results, choose the utility provider that best meets your needs and budget. Consider factors such as price, customer reviews, contract terms, and any additional services or benefits offered. Contract Negotiation: Once you've chosen a new provider, our team can help negotiate the contract terms and rates on your behalf. Switching Process: The switching service will coordinate the transition with your current supplier and the new provider. This may involve submitting termination notices, arranging meter readings, and scheduling the activation of new services. Enjoy the Savings: After the switch, you'll start receiving services from your new provider, typically at the agreed-upon rates. You will notice savings on your utility bills, providing you with cost advantages for your business. Remember, the exact process may vary depending on the type of utility you are switching, but our switching service aims to simplify the process and assist you at every step.
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  • What is energy procurement?
    Energy procurement is the process of sourcing, negotiating, and securing energy contracts to meet the specific needs of a business. It involves analysing energy consumption patterns, understanding market trends, and negotiating with suppliers to obtain the best possible rates and contract terms.
  • Why is energy procurement important for my business?
    Energy procurement ensures that your business secures energy contracts that are both cost-effective and aligned with your operational needs. Proper energy procurement can lead to significant cost savings, budget predictability, and reduced risks associated with volatile energy markets.
  • How does The Smart Energy Company help with energy procurement?
    We specialise in analysing your energy consumption, understanding your specific needs, and leveraging our relationships with over 20 suppliers to negotiate the best possible contracts on your behalf. Our team ensures you get optimal rates, flexible terms, and contracts that align with your business goals.
  • How do you ensure I get the best energy rates?
    Our team continuously monitors the energy market, staying updated with trends, price fluctuations, and supplier offerings. Coupled with our in-depth analysis of your energy needs and consumption patterns, we negotiate with suppliers to secure rates that are both competitive and suited to your business.
  • Are there any hidden fees associated with your energy procurement services?
    Transparency is a core value at The Smart Energy Company. We provide a clear breakdown of any commission we earn as a company when you come to agree any new energy contract. This is typically included as an uplift in your unit rate and paid to us by the supplier you chose to go to. Our primary goal is to secure the best energy deals for you, with no hidden costs.
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