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Ofgem's Commitment to Fair Treatment for Business Customers

In response to concerns from customers and trade groups, Ofgem, the energy regulator, has taken action to ensure fair treatment for businesses. The focus is on addressing the fairness of "deemed rates," which are variable tariffs applied to customers who haven't agreed to a specific energy contract, typically when they move into new premises.

An illustration of a traditional balance scale with two scales labeled: 'Deemed Rates' tipping lower than 'Fair Prices,' symbolising the need for fair treatment in energy contract pricing.

After a comprehensive review of the non-domestic energy market, Ofgem has released guidance outlining its expectations for suppliers regarding deemed contract pricing. The goal is to prevent customers from being overcharged on these rates.

Furthermore, Ofgem has introduced draft guidance that highlights instances of poor behaviour in the non-domestic market, demonstrating violations of the regulator's existing Standards of Conduct. These standards are in place to guarantee that suppliers treat customers fairly by maintaining clear and honest communication, efficient customer service, and support for vulnerable customers.

In a statement, Ofgem emphasised the importance of ensuring that no customer pays more than they should, especially during challenging times. The regulator's recent investigation into how suppliers price deemed contract rates has led to the publication of final Guidance on Deemed Contract rules.

How We Can Help You Secure Fair Energy Prices

At The Smart Energy Company, we're dedicated to ensuring that businesses receive fair treatment in the energy market. Our expertise allows us to navigate the complexities of energy contracts and pricing, helping you avoid overpaying for your energy needs.

Here's how we can assist you:

1. Energy Contract Negotiation: We specialise in negotiating energy contracts that work in your favour. By leveraging our industry knowledge, we secure the best terms and rates for your business.

2. Account Management: Our dedicated account managers ensure that your energy contracts remain favourable and cost-effective throughout their duration.

3. Energy Intelligence: We stay up-to-date with market trends, allowing us to provide you with the most cost-effective and sustainable energy solutions.

4. Cost Savings: Moving away from deemed rates can lead to significant savings. With our expertise, we'll help you navigate the market, ensuring you get the best rates and terms for your business.

5. Freedom of Choice: You don't have to stay with the same supplier. We provide you with the freedom to choose the best energy provider for your needs.

Don't let "deemed rates" burden your business with excessive energy costs. Contact us today for a free consultation with one of our energy experts. Let us help you secure fair and cost-effective energy contracts, so you never pay more than you should.


Secure Fair Energy Prices Today

Or if you prefer, you can call us on 0151 459 3388

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Have More Questions?

  • Is it possible to change multiple business utilities at the same time?
    Our switching service allows you to switch multiple utilities simultaneously. We have successfully assisted multiple businesses in the UK by helping them save on various services such as energy and water with savings within 2023 already over the £2 Million mark.
  • How much can I save on my business utility bills?
    The amount you can save on your business utility bills will depend on various factors such as your current usage, the rates offered by different providers, and the specific deals available in your location. However, our switching service is designed to help you find the best deals and save as much as possible. By comparing multiple suppliers and negotiating competitive rates, we aim to maximise your potential savings. Get in touch with us to discuss your specific needs and get personalised information on potential cost savings for your business utility bills.
  • How does switching business utilities work?
    Switching business utilities involves a straightforward process. Here's a general overview of how it works: Evaluation: Start by assessing your current utility bills and usage patterns. This will give you an idea of your current costs and help identify areas where savings can be made. Comparison: Use a switching service like ours to compare different utility providers in your area. We provide you with quotes from multiple suppliers, allowing you to compare prices, contract terms, and services offered. Selection: Based on the comparison results, choose the utility provider that best meets your needs and budget. Consider factors such as price, customer reviews, contract terms, and any additional services or benefits offered. Contract Negotiation: Once you've chosen a new provider, our team can help negotiate the contract terms and rates on your behalf. Switching Process: The switching service will coordinate the transition with your current supplier and the new provider. This may involve submitting termination notices, arranging meter readings, and scheduling the activation of new services. Enjoy the Savings: After the switch, you'll start receiving services from your new provider, typically at the agreed-upon rates. You will notice savings on your utility bills, providing you with cost advantages for your business. Remember, the exact process may vary depending on the type of utility you are switching, but our switching service aims to simplify the process and assist you at every step.
  • Who are the cheapest business utility providers?
    As market conditions and prices fluctuate regularly, it's challenging to provide an up-to-date and definitive list of the cheapest business utility providers. The prices we provide you are valid and available on the day of the quote and will provide most current and competitive deals available. Our switching service helps you compare prices and offers from multiple suppliers, ensuring you have the most accurate and relevant information to make an informed decision about your business utility provider.
  • What is energy procurement?
    Energy procurement is the process of sourcing, negotiating, and securing energy contracts to meet the specific needs of a business. It involves analysing energy consumption patterns, understanding market trends, and negotiating with suppliers to obtain the best possible rates and contract terms.
  • Why is energy procurement important for my business?
    Energy procurement ensures that your business secures energy contracts that are both cost-effective and aligned with your operational needs. Proper energy procurement can lead to significant cost savings, budget predictability, and reduced risks associated with volatile energy markets.
  • How does The Smart Energy Company help with energy procurement?
    We specialise in analysing your energy consumption, understanding your specific needs, and leveraging our relationships with over 20 suppliers to negotiate the best possible contracts on your behalf. Our team ensures you get optimal rates, flexible terms, and contracts that align with your business goals.
  • How do you ensure I get the best energy rates?
    Our team continuously monitors the energy market, staying updated with trends, price fluctuations, and supplier offerings. Coupled with our in-depth analysis of your energy needs and consumption patterns, we negotiate with suppliers to secure rates that are both competitive and suited to your business.
  • Are there any hidden fees associated with your energy procurement services?
    Transparency is a core value at The Smart Energy Company. We provide a clear breakdown of any commission we earn as a company when you come to agree any new energy contract. This is typically included as an uplift in your unit rate and paid to us by the supplier you chose to go to. Our primary goal is to secure the best energy deals for you, with no hidden costs.
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Why not schedule a complimentary consultation with one of our energy experts today? Let's find the perfect energy solution tailored to your business.

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Very helpful, quick expert advice. We have been using Smart Energy for a while.


Ian Hughes

Operation Manager

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